Dingwall Medical Group

Surgery Times

Our receptionists are available from 8.00am - 6.00pm each weekday. Doctors can be seen by appointment between 9.00am - 12.30pm and 2.00 - 4.50pm daily and there are also two evening surgeries held between 6.00 and 8.30pm on Tuesday and Thursday. Individual doctors consult at different times during the week to allow flexibility. Routine appointments are 10 minutes long. There are occasional surgeries starting at 8.30am till 5.30pm for patients who work and find it difficult to attend at other times.

Each day there are emergency appointments for urgent matters that need to be dealt with that day. Please phone as soon as possible after 8.00am if you feel you need an emergency appointment. You should feel free to attend any doctor but by staying with one doctor for a particular problem, continuity of care is improved. This will benefit both the patient and the doctor.

Nurses can be seen by appointment between 9.00am - 12.30pm and 2.00 - 5.15pm daily with extra appointments available until 5.20pm on Fridays.

Out Of Hours Cover

After 6.00pm and before 8.00am, Monday to Friday and at weekends, patients are advised to telephone NHS 24 on 0845 4 24 24 24 and they will be put through to a qualified nurse who will assess their problem and arrange for the patient to see a doctor if necessary. Patients should expect to be seen at one of the out-of-hours centres and transport can be arranged if necessary. For housebound patients the doctor can visit if required. Patients should remember that this is an emergency service for problems that cannot wait until routine surgery hours and that they cannot attend the out-of-hours centres without first telephoning NHS 24. The out-of-hours cover is provided by Highland Health Board. Further advice and information can be obtained from NHS 24 on 08454 242424 (website is www.nhs24.com).

If the situation is critical, patients instead dial 999 and call an ambulance immediately.

Disabled Access

The health centre is accessible to wheelchair users and the disabled and we provide a disabled toilet. There is easily accessible parking around the health centre. There is a large print version of our practice booklet available. A hearing induction loop is available at reception.