HOW
DO I...
MAKE
AN APPOINTMENT?
Appointments can be made by telephoning 01349 863034 or by calling in person
at the health centre. Routine 10-minute appointments can usually be made one
month in advance, which enables us to offer you an appointment at a time to suit
you. If you require an urgent appointment, please telephone as soon as possible
after 8.00am. Remember: if you are unable to keep your appointment, please let
us know immediately so we can offer it to another patient and avoid delays for
everyone.
HOW
DO I...
REQUEST HELP IN AN EMERGENCY?
Calls for medical emergencies
which require immediate attention can be made by telephoning 01349 863034 and pressing '1'. If the situation is
critical, patients should instead dial 999 and call an ambulance immediately.
HOW
DO I...
OBTAIN
A HOME VISIT?
Home visits are for patients who are housebound through illness or disability.
If you require a home visit, please telephone 01349 863034 before 10.00am and
be prepared to give the receptionist as much information as possible. This allows
the doctors to plan their rounds most efficiently and to allocate priority. If
you can get to the health centre, please do so as several patients can be seen
in the time it takes to do one home visit.
HOW
DO I...
OBTAIN
REPEAT PRESCRIPTIONS?
Repeat prescriptions will be issued at the doctor's discretion and are normally
for patients on long-term treatment. You will be issued with a re-order slip
attached to your prescription. When you require a further supply, the following
methods of requesting routine repeats are available, and patients are requested
to use one of these:
1. Deliver your repeat prescription re-order slip to the Health Centre
2. Post your repeat prescription re-order slip to the Health Centre
3. Deliver your repeat prescription re-order slip to Boots or Lloyds Chemists, Dingwall
4. Fax your request to the Health Centre on 01349 862022
5. e-mail your request to High-UHB.GP55376-Admin@nhs.net with ‘repeat prescription request’ as the subject heading.
Please assist us by using the re-order form rather than telephoning your request.
This will reduce the number of errors and allow us to deliver a more efficient
service, keeping the phone lines free for emergency calls. Please allow two working
days for us to process your request. Prescriptions can be collected at the health
centre, posted out to you (if you enclose an SAE with the request), or delivered
directly to a local chemists of your choice.
HOW
DO I...
REGISTER
AS A PATIENT?
Patients wishing to register should
bring all relevant NHS medical cards to the practice.
You will be asked to complete a registration form plus a questionnaire about
your medical history to help us until your medical record arrives from your previous
doctor.
You will then be offered an appointment with the Health Care Assistant for
a new patient check. If any repeat prescriptions are required an appointment
with a doctor should also be made.
If you change your name, address
or telephone number please notify the surgery as soon as possible.
If
you move out of the practice area you will have to register with a new practice.
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